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Start Support Session
Technical Notes: The Quantum
Software Solutions, Inc. technical support staff can use a remote support tool
to facilitate solving problems or to do training over the internet. The remote
support program has been configured to connect to Quantum Software Solutions,
Inc. using encryption and is completely safe and secure. When the support
session is completed, the software is completely removed from your computer. The
support session is completely under your control. You have to initiate the
support session, you will see everything that happens on your monitor, you can
take control and end the session at any time, and there is no way for anyone to
reconnect to your PC after the remote support program is stopped on your pc
(without you reinitiating it). We use this tool solely as a support and training
aid to better provide service to our customers. You will see an icon on your
task bar for the remote support program during the support session. This will
disappear when the session has ended.
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